Kirstie Allsopp and Phil Spencer come to the aid of Natalie Bere, a single mother living in London, who wants a new house in Kent to spend the weekends at, while keeping a home in the city so her daughter does not have to change schools. It proves to be a difficult task - not only are there 250,000 other commuters with the same idea, but Natalie's claustrophobia and fear of maintenance means she has very specific ideas about what she wants.