A journalist comes in with an infection on her foot and Dana(Janine Turner)realizes that she is actually a closet heroine addict. Lu (Rosa Blasi) is called to the emergency room when her patients, a deaf family, are brought in following a fire in their apartment building. She worries about their safety and suggests a risky ear surgery for them — but the husband disapproves. Lu brings her boyfriend home to meet Marc(Chris Marquette).