Or
Enter your email address and we'll send you a link to reset your password.
To view this video please enable JavaScript, and consider upgrading to the latest web browser
Passenger numbers may be down by 77 per cent but deciphering the protocols of all 206 countries that Heathrow fly to is more complicated than navigating Spaghetti Junction in rush hour. Joel leads the charge in trying to reduce passenger stress.
Our movie and video library can only be streamed or downloaded by members only